Refund policy

At Lucy Flash, we want you to love every piece you receive. If something isn’t quite right, we’re happy to help make the return process simple and straightforward. ✨

1. Return Window

Eligible items can be returned within 30 days of delivery.

To be accepted, returned items must be:

  • Unworn and unused
  • In original condition
  • With original tags attached
  • Free from stains, makeup, perfume, or odors
  • Unwashed and unaltered

Items showing signs of wear or damage may not qualify for a refund.

2. Items We Cannot Accept

For hygiene and safety reasons, certain items are not eligible for return, including:

  • Final Sale items
  • Gift Cards
  • Bodysuits
  • Swimwear without original hygiene protection
  • Lingerie and intimate apparel
  • Earrings
  • Personalized or customized items

Final Sale items are not eligible for return or exchange.

3. How To Start A Return

Please contact us before sending anything back. 💌

Include the following information:

  • Order number
  • Full name
  • Email address used when ordering
  • Item(s) you would like to return
  • Reason for the return

Email: vip@lucyflash.com

Our Customer Care Team will review your request and provide the appropriate return instructions.

Please do not send a return to our business address unless our team specifically instructs you to do so.

4. Return Shipping

For returns due to personal preference, sizing, or other non-defective reasons, return shipping costs are the customer’s responsibility.

We recommend using a shipping service with tracking and keeping your shipping receipt until your return has been completed.

Lucy Flash is not responsible for return packages that are lost or damaged during transit.

5. Refunds 💰

Once your return arrives and has been inspected, we’ll let you know whether it has been approved.

Approved refunds will be sent to your original payment method within 5–10 business days.

Your bank or payment provider may require additional time for the refund to appear in your account.

Original shipping charges are generally non-refundable unless the issue was caused by an error on our part.

6. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please send:

  • Order number
  • Clear photos of the item
  • Photos of the packaging, if applicable
  • A brief description of the issue

We’ll review the details and work with you toward an appropriate solution. ❤️

7. Order Changes or Cancellations

If you need to change or cancel an order, please contact us as soon as possible after placing it.

We’ll do our best to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing or has already shipped.

8. Contact Us

Questions about your return or refund? We’re here to help. 💌

Lucy Flash
Email: vip@lucyflash.com

2400 S Shirley Ave
Sioux Falls, SD 57106
United States

Business correspondence only — please do not send returns to this address unless instructed by our Customer Care Team.