Shipping policy

At Lucy Flash, we want every order to reach you smoothly and safely. 💕 Below you’ll find our current shipping options, rates, and helpful delivery information.

✨ Shipping Options

We currently offer domestic shipping within the United States.

Available shipping methods and applicable fees will be displayed at checkout before you complete your purchase.

🛍️ Order Processing

Orders are generally prepared for shipment within 1–3 business days after payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding U.S. holidays.

During major promotions, holidays, or periods of high order volume, processing may take a little longer. Thank you for your patience! 💗

📦 Tracking Your Package

Once your order has been shipped, we’ll send a shipping confirmation email containing your tracking information.

Please allow some time for tracking information to become active after your package has been handed to the carrier.

You can use your tracking number to check the latest available shipment updates.

🏠 Shipping Address

Please double-check your shipping information before placing your order.

Customers are responsible for providing an accurate:

• Full name
• Street address
• Apartment or unit number
• City
• State
• ZIP code

If you notice an address error after placing your order, please contact us as soon as possible. We’ll do our best to help, but changes cannot always be made once an order has entered processing.

⏰ Delivery Delays

Estimated delivery times may occasionally be affected by circumstances outside our control, including:

• Severe weather 🌧️
• Carrier delays
• Holidays
• High shipping volumes
• Transportation disruptions
• Incorrect address information

A temporary lack of tracking updates does not necessarily mean your package has been lost.

📦 Lost or Damaged Packages

If your package appears to be lost, arrives damaged, or you receive an incorrect or incomplete order, please contact our Customer Care Team.

Please provide your order number, tracking number, and relevant photos when applicable so we can review the issue and assist you.

💌 Multiple Shipments

Some orders may be shipped in separate packages depending on product availability or fulfillment arrangements.

If this happens, you may receive multiple tracking numbers and separate delivery notifications.

❤️ Contact Us

Have a question about your shipment? We’re happy to help!

Lucy Flash
📧 vip@lucyflash.com

2400 S Shirley Ave
Sioux Falls, SD 57106
United States

Business correspondence only — please do not send returns to this address unless instructed by our Customer Care Team.