Terms of service

Welcome to Lucy Flash. By visiting our website or placing an order, you agree to the following Terms of Service.

1. Website Use

Please use our website only for lawful purposes. You may not misuse the site, attempt unauthorized access, interfere with its operation, or use it for fraudulent activities.

2. Products & Pricing

We make every effort to keep product descriptions, images, sizes, and prices accurate. However, colors may vary depending on your screen or device.

Prices and product availability may change without prior notice. If an obvious pricing or technical error occurs, we reserve the right to cancel the affected order and issue a refund.

3. Orders & Payment

After placing an order, you will receive an order confirmation by email. An order confirmation does not guarantee that the order will ultimately be accepted.

We may cancel an order when necessary due to payment issues, suspected fraud, inventory limitations, incorrect information, or other circumstances.

4. Shipping

Shipping options, fees, and delivery information are outlined in our Shipping Policy.

Once an order has been shipped, tracking details will be provided by email. Delivery times are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

5. Returns & Refunds

Returns and refunds are handled according to our Return & Refund Policy. Please review that policy before submitting a return request.

6. Intellectual Property

All website content, including our brand name, logo, photographs, product descriptions, graphics, and website design, belongs to or is licensed to Lucy Flash.

Content may not be copied, reproduced, distributed, or commercially used without written permission.

7. Prohibited Activities

You may not use our website to:

  • Violate applicable laws
  • Provide false information
  • Conduct fraudulent transactions
  • Introduce viruses or harmful code
  • Attempt unauthorized access
  • Disrupt website operations
  • Copy or scrape website content without permission

8. Third-Party Services

Our website may use third-party providers for payment processing, shipping, tracking, and other services. These providers may have their own terms and policies.

9. Website Availability

We work to keep our website operating smoothly, but we cannot guarantee uninterrupted or error-free access. Temporary interruptions may occur due to maintenance, technical issues, or circumstances beyond our control.

10. Changes To These Terms

Lucy Flash may update these Terms of Service from time to time. Any changes will be posted on this page with an updated date.

11. Contact Us

If you have questions regarding these Terms, please contact us:

Lucy Flash
📧 vip@lucyflash.com

2400 S Shirley Ave
Sioux Falls, SD 57106
United States

Business correspondence only — please do not send returns to this address unless instructed by our Customer Care Team.